Privacy Policy.
Last updated: 25 October 2026
Gelato Wholesale Collective Pte Ltd ("GWC", "we", "our", "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit gelatowholesale.com (the "Site"), make an enquiry, place an order, book an event, or otherwise interact with us. This Policy is written to comply with Singapore's Personal Data Protection Act 2012 (PDPA).
By using our Site or services, you consent to the collection and use of your personal data in accordance with this Policy.
What personal data we collect
We collect personal data that you provide to us directly, and data that is automatically collected when you use our Site.
Information you give us:
Contact details — name, business name, email address, phone number
Enquiry details — what you're looking for (wholesale, custom, OEM, event, media), event dates, delivery address, product preferences
Order details — billing and shipping addresses, order history, product preferences
Payment information — processed by third-party payment providers; we do not store full card details on our servers
Event details — guest count, venue, dietary requirements, any special requests
Communications — any messages you send us by email, phone, or form
Information collected automatically:
Device and usage information — IP address, browser type, device type, operating system
Site activity — pages visited, time on site, referring website, clicks
Cookies — see Section 7 below
2. HOW WE USE YOUR PERSONAL DATA
We use your personal data for the following purposes:
Responding to enquiries — to answer your questions, provide quotes, arrange samples, and set up supply or event arrangements
Processing orders — to fulfil wholesale and online orders, process payment, arrange delivery, and handle returns or complaints
Event coordination — to plan and deliver event bookings, including logistics, custom development, and on-day execution
Communication — to send order updates, delivery notifications, event confirmations, and respond to your messages
Marketing (only with your consent) — to send occasional updates about new products, seasonal flavours, or industry news. You can unsubscribe at any time via the link in every email
Legal and compliance — to comply with applicable laws, regulations, and legitimate business obligations
Business improvement — to understand how our Site is used and improve our products and services
3. WHO WE SHARE YOUR PERSONAL DATA WITH
We do not sell your personal data. We share it only with the following categories of recipients, and only to the extent necessary:
Service providers who help us operate the business — payment processors (Squarespace Commerce / Stripe / PayPal or similar), delivery and logistics partners, cloud hosting providers (Squarespace), email service providers, bookkeeping and accounting partners
Catering and event partners when a project requires coordination (e.g. a wedding planner, a corporate catering partner, a venue)
Government authorities when required by law, regulation, legal process, or a lawful government request
Professional advisers such as lawyers, accountants, and auditors, under confidentiality obligations
All third-party service providers are required to handle your personal data in accordance with the PDPA or equivalent standards.
4. INTERNATIONAL DATA TRANSFERS
Some of our service providers may be based outside Singapore (for example, Squarespace is based in the United States). Where personal data is transferred outside Singapore, we take reasonable steps to ensure that it is protected to a standard comparable to the PDPA, through contractual safeguards or by using providers that comply with recogniZed international data protection frameworks.
5. How long we keep your personal data
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Policy, or to comply with legal, accounting, or reporting obligations.
Typically:
Enquiry data — retained for 2 years from your last interaction
Order and transaction data — retained for 5 years in line with tax and accounting record-keeping requirements under Singapore law
Marketing contact data — retained until you unsubscribe, then promptly deleted
Event booking data — retained for 2 years after the event
6. Your rights under the PDPA
Under Singapore's PDPA, you have the right to:
Access — request a copy of the personal data we hold about you
Correction — ask us to correct any inaccurate or incomplete data
Withdrawal of consent — withdraw your consent for us to use your data for a particular purpose (though this may affect our ability to provide certain services to you)
Deletion — request deletion of your personal data, subject to our legal and contractual obligations to retain certain records
To exercise any of these rights, email hey@gelatowholesalecollective.com. We will respond within 30 days.
7. Cookies and tracking
Our Site uses cookies and similar tracking technologies to improve your experience, understand how the Site is used, and support basic functions.
We use:
Essential cookies — required for the Site to function (e.g. shopping cart, logged-in sessions)
Analytics cookies — to understand site traffic and improve performance (e.g. Google Analytics, Squarespace Analytics)
Marketing cookies (if applicable) — to measure the effectiveness of our marketing
You can control cookies through your browser settings. Note that disabling essential cookies may affect Site functionality.
8. DATA SECURITY
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure. These include secure hosting on Squarespace, encrypted connections (HTTPS), restricted access to personal data within our team, and secure payment processing via PCI-compliant third parties.
No method of transmission over the internet is 100% secure, however. While we strive to protect your data, we cannot guarantee absolute security.
9. CHILDREN’S PRIVACY
Our Site is not directed to children under 13, and we do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us and we will delete it.
10. CHANGES TO THIS PRIVACY POLICY
We may update this Policy from time to time to reflect changes in our practices, services, or legal requirements. When we do, we will revise the "Last updated" date at the top. Material changes will be communicated via email where appropriate or prominently flagged on the Site.
11. Contact us
If you have any questions about this Privacy Policy, or wish to exercise your rights, please contact our Data Protection Officer:
Email: hey@gelatowholesalecollective.com
Data Protection Officer: Jamgil Jhon Bulala
This Policy is governed by the laws of Singapore. Any disputes arising from or in connection with this Policy will be subject to the exclusive jurisdiction of the Singapore courts.
STILL HAVE A QUESTION?
Not every situation fits a FAQ. If you're not sure whether what you're building fits what we do, just ask — we'd rather have the conversation than leave you guessing.